TERMS & CONDITIONS

  • Terms and Conditions

Purchase & After-Sales Policy

For customers who have placed an order, we assume you have read and agreed to the following terms.

📧 Contact Us

  • If you have any questions. please contact us by email only.
    Due to the large volume of spam and promotionalmessages on social media platforms. customer messages can easily get lost.

🚚 Shipping & Delivery

Order Cancellation

    • Once an order is placed, cancellation or refund requests without valid reasons are not supported.
    • If you email us before the parcel is shipped and have a special reason to cancel, we’ll review your case and may approve the cancellation and refund.

Shipping Address

    • Once a parcel has been shipped, the delivery address cannot be modified.
    • If you realize there’s an error in your address after placing the order, please email us immediately.
    • Please ensure your address is accurate and complete — ideally, one that can be located on Google Maps.
    • If your address is an apartment, please include your floor and room number.
    • If the parcel cannot be delivered due to inaccurate or incomplete address information, or because the delivery person cannot access the property, you will need to contact the local courier directly.
    • We will, however, do our best to assist you in communicating with the courier to resolve the issue.
    • If the parcel is returned to the logistics warehouse because of an address issue, we can help arrange a reshipment (within the same city only).
    • Any reshipment fee will need to be covered by the buyer.

Address Verification Before Shipping

    • Before dispatching, we’ll review all shipping addresses to ensure they are accurate.
    • If we find missing or incorrect information, we’ll email you for confirmation or help you correct it.
    • If you do not respond within 3 days, your order will be cancelled and fully refunded.

Lost Parcels

    • We regularly track shipments.
    • If a parcel is confirmed lost in transit, we’ll proactively contact you to arrange a replacement or full refund.

Delivered but Not Received

    • If the tracking status shows “delivered” and the courier has provided proof of delivery, but you claim not to have received it, we recommend filing a police report.
    • We are willing to fully cooperate with the investigation.

📋 Order Notes

    • You can leave a note during checkout to specify your personal preferences.
    • We’ll do our best to pack according to your notes, but we cannot guarantee every request can be fulfilled.
    • If you forgot to leave a note or are unsure whether your note was saved, please email us immediately.
    • If your parcel hasn’t been shipped yet, we can still update your note.

📩 Order Confirmation Email

    • After placing your order, our website will automatically send an order confirmation email to the address you entered at checkout.
    • This email includes details such as:
      • purchased items
      • shipping address
      • email
      • phone number
      • any notes
    • Please check and confirm that all information is correct.
    • If you find any errors, email us within 2 hours — because once the parcel is shipped, we can no longer change your address, note, or contact info.
    • Any delivery issues caused by incorrect address, missing notes, or wrong product selection during checkout are the buyer’s responsibility.
    • If you didn’t receive the confirmation email, please check your spam folder first.
    • If it’s not there, contact us via email to verify your order details.

📦 One Box per Order

    • Each order is packed into one box by default.
    • If you ordered multiple scoops and want them packed into separate boxes, please clearly indicate that in your order note.

✅ Additional Info

    • Processing time: See “PiPi Q&A” on homepage.
    • Shipping time: See “PiPi Q&A” on homepage.